ABUBAKAR YAHAYA ABUBAKAR
Science Professional | Data Analyst
Lafia, NG.About
Highly motivated Science Professional with a Bachelor of Science in Microbiology and a Diploma in Computer Application, complemented by practical experience in laboratory procedures and data analysis. Adept at leveraging Power BI and Tableau for data visualization, possessing strong problem-solving, analytical, and communication skills. Committed to driving efficiency and delivering exceptional service in dynamic scientific and technical environments.
Work
Chathub Nigeria Limited
|Customer Service Representative (NYSC Corps Member)
Lafia, Nasarawa State, Nigeria
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Summary
Underwent comprehensive customer care training and applied customer-centric principles to enhance service delivery and customer satisfaction.
Highlights
Completed intensive one-month training in customer care services, acquiring foundational skills in client interaction and problem resolution.
Championed a customer-first approach, actively listening to client feedback to identify and address pain points effectively.
Focused on optimizing the customer journey across all touchpoints, ensuring a positive and seamless service experience.
Contributed to a cultural shift towards 'plus one' service, aiming to exceed customer expectations and foster loyalty.
Aminu Kano Teaching Hospital (AKTH)
|Industrial Trainee (Microbiology)
Kano, Kano State, Nigeria
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Summary
Contributed to microbiology laboratory operations and sample analysis during industrial training at a leading teaching hospital.
Highlights
Prepared essential media, including nutrient agar and MacConkey agar, ensuring readiness for laboratory experiments and microbial growth.
Executed serial dilution and sample collection protocols, maintaining accuracy and sterility for subsequent microbiological analysis.
Cultured diverse microorganisms across various media, supporting diagnostic processes and research initiatives.
Performed biochemical tests and microscopy on human samples, contributing to the identification and characterization of microbial pathogens.
Education
Phocus Computer Center, Lafia
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Diploma
Computer Application and Information System
Federal University, Lafia
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Bachelor of Science
Microbiology
Languages
English
Skills
Software Proficiency
Microsoft Word, Microsoft Excel, Power BI, Tableau.
Data Analysis
Data Analysis, Data Visualization, Problem-Solving, Analytical Skills.
Technical Skills
Hardware Engineering, Media Preparation, Serial Dilution, Sample Collection, Microorganism Culturing, Biochemical Testing, Microscopy.
Professional Skills
Communication, Leadership, Customer Service, Client Interaction, Problem Resolution, Self-Motivation, Hard Work, Dedication.
Interests
Hobbies
Reading, Travelling, Playing Games.